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My Orbit isn't filling or emptying
Is the Control software responsive? - If yes, is the pump initialising? If no, please go to the Control PC area of the Troubleshooting.
My Skimmer Mode does not operate as expected, what do I do?
The Skimmer mode on the Orbit is calibrated at installation once the system is at all optimum levels of Solution Height (in the Orbit) and correct Specific Gravity (SG) (salt content).
During a float there was no light or sound
Ensure the correct criteria was selected before starting the float. Please note that lighting and music criteria cannot be changed during the float.
I tried to add Salt but my Orbit isn't emptying
If the salt has built in the return pipes back to the Pump, we advise running a Skimmer Mode which will circulate the solution between the Pump and the Orbit. This should clear the blockage. If not, please contact our support team.
My Orbit is in a Standby Mode but isn't heating
The Heater Unit located in the pump has a thermal cut-out built into it. This may have tripped and requires a reset. On the heater unit is a button that must be pressed to reset.
There's Hair Dye on the inside of my Orbit, What do I do?
Empty the Orbit Fully, Close the rear Ball Valves to isolate the pod. Spray affected area with diluted bleach and let sit for 1 hour. Spray affected area again, then rinse off with water and drain down the Orbit via the rear Drain Down Tap. DO NOT MIX with Orbit Solution. Re-Open Ball valves at the rear of the pod and resume use of the tank.
The Light / Attendant Call Button inside my Orbit Isn't working
When operating the Light / Attendant Call Button you should hear a faint click at the rear of the pod. This ensures that the software is registering the button input.
My Pump isn't running
It is normal for the pump to turn on and off during standby. If the Solution is at temperature then the system will stop running and leave the solution in the Reservoir Tanks. As soon as temperature drops below the tolerance set, the pump will turn back on to circulate and heat the solution.
There's a loud noise coming from the pump
The pump can make a large amount of noise when trying to prime if there is excessive air in the system. This air needs to be bled from the Filter Housings (shown in the Operators Manual).
How do I know if my UV Unit is working?
The UV Sterilisation unit located in the pump unit turns on at the same time the Heater Unit does - so when there is adequte flow for over 30 seconds. Either end of the UV Unit has Blue Caps that slightly illuminate when the UV is in operation.
My Reservoir Tanks have over-filled, what do I do?
First of all, address the salt debris! Best way to tackle this is a hot cloth and Wet Vac.
If the system is overfilled it's possible to reduce the level by attaching a hose to the drain down tap at the rear of the Orbit or onto the reservoir tank. And lowering the level to the correct amount. It is best to put the system into STOP during this process.
I can't log into my Control PC
Your Control PC password is logged in the printed copy of your Operators Manual you received upon installation.
My Control PC touchscreen isn't working
The monitor supplied is connected to the Control PC via a USB & HDMI Cable. The USB to USB connects the touchscreen availability. Check this cable first and alternatively reboot the Control PC.
The Orbit Logo is Red on my Dashboard, what does this mean?
If the Orbit Logo (in the top left hand corner) has gone red, this means that the Orbit has dissconected from the Control PC Software. This could be a result of Power Loss to the Orbit or a Network Communication Error.
My Pod temperature is reading 236, Is this correct?
No, this means there is an internal communications error and the Orbit has lost connection to itself. We advise a reboot to reconnect the system.
The Dashboard is unresponsive, what do I do?
We suggest rebooting both the Control PC and also the Orbit System.
There is a squeaking noise when I operate the Lid
This could be due to a build up of salt or lack of lubircation on the mechanism.
There is a Loud, Rapid Snapping Noise when door is in motion
This means that the Door Mechanism belts has become untensioned. Please do not attempt to continue running the Lid in the event of this problem.
The Lid is not closing at the end of its motion
This is as a result of a sensor stopping the door too early.
The Lid is off centre during and at the end of motion, doesn’t close correctly
This is a result of one side of the Door Mechanism moving further forward than another, we refer to this as 'crabbing'.
There is a large gap at the front of the lid when in a closed position
This means that the tilt of the Lid needs to be adjusted accordingly in order to reduce the gap.
The door operates to a close position but opens itself back up again automatically
This means that the Lid is falling off of the top Quadrant Sensor before reaching the end of it's travel, then bouncing back onto it which then tells the Lid it needs to open.
The Lid does not operate
Are the lights to the Orbit on (white on the inside base LED's & Blue around the Halo)? If yes, this means there is power to the Orbit but there may be a signal error.
If you cannot find the information you require please feel free to submit a Support ticket